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Dear clients,

Bank of Asia CJSC expresses gratitude for the trust and the opportunity to receive feedback. Every client of the Bank can leave feedback on the work of the Bank and its employees orally or in writing.

You can contact the Bank through a number of feedback channels:

  • A letter sent by regular mail with the sender's address and his contact details at 303 Aitmatov Ave., Bishkek, Bank of Asia CJSC;
  • A letter filled out through the bank's website in the "Feedback" section;
  • A letter sent to an e-mail box at: [email protected];
  • Phone call to the Call Center by number: (0312) 91-07-07/ 0559 96 77 07/0706 96 77 07/0777 96 77 07;
  • WhatsApp: 0559 96 77 07;
  • Chat2desk Online Chat;
  • An appeal issued in the Book of complaints and suggestions;
  • Apply for a personal reception by the managment of the Bank's Head Office or the Director of the branch. The reception is carried out during the Bank's working hours, in accordance to the customer service time-table posted on the website and/or on the information stand.

In order to improve the quality of service, the Bank carefully reviews each received request in accordance with the Regulations on the Procedure for Reviewing Consumer Appeals to Bank of Asia CJSC. 




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