Dear customers,

Bank of Asia CJSC (hereinafter referred to as the Bank) would like to express its gratitude for your trust and the opportunity to receive feedback.  Every customer of the Bank can leave feedback about the Bank’s work and its employees either verbally or in writing.

You can contact the Bank through a number of feedback channels:

• A letter sent by regular mail with the sender’s address and contact details to the address: 35 Aaly Tokombaev Street, Bishkek, Kyrgyz Republic;
• Form filled out on this page below ;
• Letter sent to the email address: [email protected];
• Phone call to the Call Center at:

(0312) 91-07-07

0559 96 77 07

0706 96 77 07

0777 96 77 07

• WhatsApp/Online chat: 0559 96 77 07;
• Complaints and suggestions book, available at each branch;
• Request a personal appointment with the Bank’s management or branch director. Appointments are available during the Bank’s business hours, in accordance with the approved schedule posted on the website and/or information board.
• General Department: +996 (0312) 55 00 01

To improve the quality of service, the Bank carefully reviews each request received in accordance with the Regulations on the Procedure for Reviewing Consumer Requests at Bank of Asia CJSC.

The following appeals shall not be considered:

• Anonymous appeals that do not contain personal and contact details;
• Appeals containing obscene or offensive language, threats to the life, health, and property of Bank employees and their family members
• Containing defamatory material, knowingly false information, expressions that insult the honor and dignity and discredit the business reputation of other persons;
• Previously considered;
• Not within the competence of Bank of Asia CJSC
• Thank you for your detailed description of your appeal.

Thank you for your detailed description of your appeal. This will help us better understand your request and provide the most complete answer.